You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Simply click the button below, select the event you want to talk to us about, scroll down and hit the 'Need help with this order' button. This commitment is given to you by Ticketmaster Resale in addition to your rights and remedies as a consumer under applicable law (including the Australian Consumer Law) in respect of goods and services supplied by Ticketmaster Resale or third parties. Call today to begin your program or receive our free information kit. Need help with an existing order in your Ticketmaster account If you have tickets with us you can contact us directly from your order. You should check your tickets carefully when they arrive to make sure they match the ones you purchased. For subscription information, call 8OO-562-27O6 (outside U.S. However, please note that if you received incorrect tickets but didn't contact us before the event took place you won't be able to claim under the Ticketmaster Guarantee. Ticketmaster West region executive VP Don Orris presented the award to Aerosmith at the. If you are contacting us after the event has taken place because you experienced problems with your tickets, you must do so within 5 days of the event to make sure we can take the issue up with the seller in good time. If you're contacting us before the event has taken place use phone or email to make sure we have time to try to source alternative tickets.Ĭontact us at any time prior to the event, although please note if it's within 5 days of the event taking place it may be more difficult to source alternative tickets and your options may be limited to receiving a refund. You can reach us at 1300 651 607 or or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria 3000. There's no additional cost to you for this – it's all part of Ticketmaster Resale's service, committing to create a safe and transparent marketplace for buyers and sellers of tickets. Ticketmaster Canada Contact: Find below customer service details of Ticketmaster in Canada, including phone and address. If you have a problem with your tickets – if they've not arrived, are the wrong ones or you receive correct tickets but experience problems entering the event, then all you need to do is contact our fan support team and we'll take it from there. Our fan support team is here to ensure you have an incredible experience. Contact us anytime with questions or problems. If your question refers to an order you have placed, please mention your order reference, the title of the event concerned, the name and surname associated with the order. ![]() ![]() Please do not send in multiple requests, doing so will slow down our response times. Need help with an existing order in your Ticketmaster account If you have tickets with us you can contact us directly from your order. How to contact Customer Service If you have not found the answer to your question on our helpdesk, you can send us a request by using the contact form. In the unlikely event we can't get the seller to deliver your original tickets or we can't source replacements on your behalf, we promise that you will get 100% of your money refunded. Our Contact Centre hours are from 9am to 5pm Monday to Sunday. If you are an event organizer and you would like to sell tickets for your event(s) through a Ticketmaster platform, please contact us using the form below. Ticketmaster Resale will step in on your behalf to source replacement tickets that are comparable or better – at no additional cost to you. Nederlander Concerts, Broadway Across America and many more. If a problem arises you won't have to deal direct with the seller. Ticketmaster is the largest global ticketing company in the world, operating in over 32. Due to demand, there is no way to provide this opportunity to everyone who is interested in tickets. All rights reserved.Ticketmaster promises you will receive valid tickets in time for your event when purchased through the Ticketmaster Resale Marketplace, or you'll get your money back. Ticketmaster and the artist team have worked to provide this opportunity to as many fans as possible who received codes during the initial Verified Fan Presale, or who were placed on the waitlist, and did not purchase tickets.
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